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The "Confusion Score": A Better Way to Measure Task Success Than Completion Rate Alone

Introducing a proprietary UX metric that reveals hidden friction. Learn the Confusion Score formula combining error rate (40%), rage interactions (30%), and time inefficiency (30%) to quantify the quality of task success. Includes complete calculation guide, tracking setup, and case study with 47.6% score improvement.

Simanta Parida
Simanta ParidaProduct Designer at Siemens
22 min read
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Simanta Parida

About the Author

Simanta Parida is a Product Designer at Siemens, Bengaluru, specializing in enterprise UX and B2B product design. With a background as an entrepreneur, he brings a unique perspective to designing intuitive tools for complex workflows.

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